Wythe County Social Services office closed

The Wythe County Department of Social Services office is closed to the public at this time as a response to the
COVID-19 outbreak. We are taking all precautions to protect the health and safety of our staff and the citizens we
serve. We will continue to provide essential services with more emphasis on telephone interaction.
Although closed to the public, the agency will continue to operate between the hours of 8:00 AM and 4:30 PM.
Staff will be working staggered schedules and therefore will not be in the office daily. If you need to reach a
specific employee, please leave a voicemail and you will be contacted upon the employee’s availability. If you need
immediate assistance, please contact the receptionist, who will direct you to an appropriate available staff member.
Please be aware that our response times to non-emergencies may be longer than usual.
Benefit applications may be completed online at HTTPS://COMMONHELP.VIRGINIA.GOV or by calling toll
free to 1-855-635-4370 or, for medical assistance only, to 1-855-635-4370 (TDD: 1-888-221-1590. If you need a
replacement EBT card, you may call 1-866-281-2448, or contact the receptionist during business hours.
To report suspected child abuse or neglect, please call 1-800-552-7096. Please call 1-888-221-1590 to report
suspected elder abuse or neglect.
We shall continue our commitment to serve Wythe County citizens during this unprecedented event. We all have a
responsibility to safeguard ourselves, our families, and the public during this outbreak. Thank you for your patience
and understanding as we all try to navigate this unprecedented event.