Appalachian Power Storm Response Update

Tuesday, March 27, 2018 – 11:30 a.m.


More than 1,600 workers are now on the ground in southwest Virginia and southern West Virginia to restore electric service after Saturday’s winter storm. Although the snow is melting rapidly, the damage it caused remains. In hundreds of locations, falling trees have brought down power poles and lines.

Appalachian Power crews expect to make great strides today to restore electricity. Significant progress was made on Monday and Tuesday with service restored to more than half of the customers who lost power in the storm. At its peak, more than 90,000 customers were without power as heavy, wet snow (in some locations as much as 15”) impacted the region.

Today’s weather calls for light rain and mild temperatures, which will help in restoration efforts. Later in the week, rain is expected to increase, which may hinder restoration.


Nearly 34,000 customers are currently without power. Most of those customers, around 31,000, are in Virginia. Areas of Virginia with large numbers of customers affected by the storms include:

Counties # of Customers Out
Bland 2,132
Carroll 470
Floyd 1,580
Franklin 798
Giles 2,957
Henry 1,120
Montgomery 8,130
Patrick 607
Pulaski 7,031
Wythe 6,255

In West Virginia, about 2,300 customers are without power, with the largest concentration of customer outages in:


Counties # of Customers Out
McDowell 598
Mercer 1,309
Wyoming 83


Storm Restoration Efforts

More than 1,600 workers, including line employees, tree crews and contractors, are working to restore electric service.

Service has been restored to all stations and main lines and workers are now focusing on smaller outages that affect fewer customers.

Restoration Estimates

Most customers are expected to be restored according to the estimated times below. In isolated instances where damage is most severe, restoration could extended beyond these estimated times.


In Virginia, areas with estimated restoration dates/times are:

Today by midnight

Henry County

Franklin County

Patrick County

Wednesday by midnight

Carroll County
Floyd County

Thursday by midnight

Bland County
Giles County
Montgomery County
Pulaski County
Wythe County


In West Virginia, areas with estimated restoration dates/times are:

Today by midnight

McDowell County

Wyoming County

Wednesday by midnight

Mercer County

Customers should check the company’s outage map or sign up for mobile alerts to see more specific restoration times for individual homes and businesses.

Safety Message

Refuel heaters, lamps, and generators outside, and stay away from any flames or sparks. Wipe up fuel spills immediately. Additional safety tips are posted at

For More Information

Customers who do not have power may check for an updated restoration time and other information by:

A snapshot view of current outages is available at